A practical list of questions for anyone in Australia considering treatment overseas — and how to tell a clear answer from a vague one.
Who assesses my case?
Ask specifically who reviews your medical information and makes the assessment. If the answer comes from a coordinating team rather than our specialised medical team, ask how and when our specialised medical team reviews your file.
Who performs the procedure?
Ask for the name and role of our specialised medical team who will carry out the procedure, and what information you can check about their registration or credentials.
What exactly is included, and what is not?
Ask for both lists in writing. The exclusions matter as much as the inclusions — flights, travel insurance, personal expenses, and any additional procedures our specialised medical team may request.
How long will I need to stay?
Ask for the expected length of stay based on your case, and what happens if more time is needed. This is set by our specialised medical team, not by a standard package.
What happens after I return to Australia?
Ask who you contact, through what channel, for how long, and how reviews are arranged across the time difference. Get this in writing before you book.
What are the payment and cancellation terms?
Ask for the payment schedule and the cancellation policy in writing before paying anything. Ask what happens if the plan changes for medical reasons.
What is the plan if something does not go as expected?
Ask directly. A clear, unhurried answer is what you are looking for. If the question is deflected, take note.
How Jelan Clinic answers these questions
At Jelan Clinic, every question on this page has a written answer: who assesses your case (our specialised medical team), what the programme includes and excludes, the expected length of stay, who is responsible for follow-up after you return to Australia, and the payment and cancellation terms. We answer in writing before you commit, because a question that cannot be put on paper is not really answered.
See also: How Jelan Clinic Works With Patients Travelling From Australia
Frequently asked questions
How do I tell a clear answer from a vague one?
A clear answer is specific, names who is responsible, and can be put in writing. A vague answer stays general and avoids committing to anything you can check.
Should I feel awkward asking all of this?
No. These are reasonable questions for any medical arrangement, and asking them in writing is normal practice — in any country.
What is the strongest warning sign?
Pressure to pay or decide quickly, before your questions have been answered. That applies everywhere.
Related pages
- How to Verify a Provider Before Booking Abroad
- Treatment in Istanbul for Patients Travelling from Australia
- Treatment in Istanbul for International Patients
- How Much Does Treatment Cost?
Start with a remote assessment. Send your photograph and details, and we will arrange the review with our specialised medical team. Request a medical assessment.
This article provides general information about treatment arrangements and coordination only. It does not contain medical advice and does not replace a consultation. A consultation with our specialised medical team is required before any decision, and the final decision rests with our specialised medical team after assessment.
Would you like to know what can be achieved in your case?
Send your name and WhatsApp number — we review your case with our specialised medical team and send a written plan: what can be achieved and what the programme includes. No commitment.
Medical details are determined after assessment by our specialised medical team; the final decision rests with them.
Are you a suitable candidate?
This information is educational only, and every patient is different. Send us your photo and details, and we will review them with the doctor to clarify: whether the procedure is suitable, what can be achieved, and the next step.
Prior medical consultation is required; the final decision rests with the doctor after assessment.