Who we are, what our role is, what our specialised medical team decides, and exactly what happens from your first message in Australia to your follow-up after you return home.
What does Jelan Clinic do for a patient in Australia?
We coordinate. You send your photographs and medical history from Australia, we prepare your file, the doctor assesses your case and makes every medical decision, you receive a written plan before committing to anything, and we arrange the journey and keep the follow-up channel open after you return home.
Who we are
Jelan Clinic is based in Istanbul, Türkiye. We coordinate medical assessment and treatment arrangements for patients who travel to us — including a significant number of patients from Australia.
We are responsible for coordination: arranging your assessment, organising your travel and accommodation, arranging interpreting, and maintaining the follow-up channel after you return home.
We do not make medical decisions. Our specialised medical team assesses your case, decides whether a procedure is suitable for you, decides which technique is appropriate, and decides when you are fit to travel home. That boundary is deliberate, and it protects you.
What happens, step by step
You send your photographs and your medical history through WhatsApp. This takes a few minutes and commits you to nothing.
We organise what you have sent into a complete file — photographs, history, medication, previous procedures — so our specialised medical team reviews a full picture rather than a partial one.
Our specialised medical team reviews your file and provides the medical assessment: whether the procedure is suitable for you, what can be achieved, and what cannot. This is our specialised medical team’s assessment, not ours.
We send you a written plan setting out what the programme includes and what it does not, with the expected length of stay. You read it before you commit to anything.
Nothing is booked until you have the written plan and have had your questions answered. There is no deadline attached to your decision.
Once you decide, we arrange airport reception, transfers between the airport, hotel and hospital, hotel accommodation and interpreting in line with the agreed programme.
You meet our specialised medical team in person for the final consultation and any required tests, and the procedure takes place in an equipped hospital as our specialised medical team directs.
The follow-up channel stays open after you return to Australia, with reviews arranged as our specialised medical team directs — including across the time difference.
How we work
Every medical question — suitability, technique, medication, timing, fitness to fly — is answered by our specialised medical team for your specific case. We do not answer those questions, and we do not guess at them.
We put the arrangement in writing before you commit. If something matters to your decision, it should be on paper, not in a phone call.
We do not offer discounts or inducements, we do not promise outcomes, and we do not present overseas treatment as risk-free — because no surgical procedure anywhere is. We would rather you decided with a clear picture.
You will not be given a deadline to decide, and you will not be chased. If you need weeks, take weeks.
Your coordination stays in one channel so your history, photographs and plan stay together and nothing has to be repeated.
If you have an urgent concern after your procedure, it is directed to a person immediately rather than left in a queue.
What the programme includes
- Medical consultation and assessment
- Pre-operative tests as required
- The procedure
- Hospital stay
- Hotel accommodation
- Airport reception and internal transfers
- Medication
- Interpreting in Arabic, English or Turkish
- Follow-up after the procedure
What it does not include
- Flight tickets
- Visa or travel documents
- Travel insurance
- Personal expenses in Türkiye
- Any additional tests or procedures our specialised medical team requests for your case
- Support beyond the agreed follow-up period
Everything is confirmed in writing before booking.
Planning from a specific country?
Rhinoplasty — Germany · Rhinoplasty — Sweden & Norway · Rhinoplasty — USA & Canada · Rhinoplasty — Australia · Hair transplant — Germany · Hair transplant — Sweden & Norway · Hair transplant — USA & Canada · Hair transplant — Australia · BBL & body contouring — Germany · BBL & body contouring — Sweden & Norway · BBL & body contouring — USA & Canada · BBL & body contouring — Australia · Liposuction — Germany · Liposuction — Sweden & Norway · Liposuction — USA & Canada · Liposuction — Australia
A specialised medical team, per procedure
At Jelan Clinic, each cosmetic procedure is handled by a medical team specialised in that procedure. Our specialised medical team assesses your case and makes every medical decision, and your written plan sets out who is responsible for your file.
Frequently asked questions
A member of our coordination team. They arrange your journey and prepare your file. Medical questions are passed to our specialised medical team and answered by our specialised medical team.
Your case is reviewed by our specialised medical team before you travel, and the assessment comes from that review. Ask the team how a direct conversation can be arranged for your case.
Timing depends on your case and on how complete your file is. Send your photographs and history together and the review can begin without delay.
No. There is no deadline. You receive the written plan and take the time you need — that is deliberate on our part.
Then you do not proceed, and that is a perfectly reasonable outcome. Nothing is booked before you decide, so there is nothing to undo.
The channel stays open after you return home, and reviews are arranged as our specialised medical team directs — including across the time difference between Australia and Türkiye.
No. We do not offer inducements or discounts, and we do not present them as a reason to choose us. Decisions about surgery should rest on the medical picture, not on an offer.
Arabic, English and Turkish. Interpreting is part of the programme where it is needed.
Related pages
- Treatment in Istanbul for Patients Travelling from Australia
- How to Verify a Provider Before Booking Abroad
- The Remote Assessment: How It Works
- How Much Does Treatment Cost?
- How to Choose a Clinic: A Decision Guide
Start with a medical assessment
Send your photograph and details from Australia. We will prepare your file, our specialised medical team will review it, and you will receive a written plan before you decide anything.
Message Jelan Clinic on WhatsAppThis page describes how Jelan Clinic coordinates treatment arrangements. It does not contain medical advice, does not recommend a procedure for any individual, and does not replace a consultation. A consultation with our specialised medical team is required before any decision, and the final decision rests with our specialised medical team after assessment.
Staff at Jelan Clinic corrects the text of this page as facts are confirmed by the owner.
Questions from patients travelling from Australia
Can I travel from Australia for treatment in Türkiye?
Yes — we receive patients from Australia and coordinate travel, stay and follow-up. The medical plan is decided by our specialised medical team after assessment.
How many days do I need in Istanbul?
It depends on the procedure and the assessment. The expected duration is confirmed in writing before booking.
How do I verify the clinic before booking?
Ask for written information, the assessment and follow-up process, and the identity of our specialised medical team responsible for your case.
Does Australian insurance cover the procedure?
Elective aesthetic procedures are generally not covered by Australian insurance. Please check with your insurer — we provide the reports you need.
What does the programme include?
Consultation and assessment, hotel accommodation, transfers, interpreting and follow-up. Flights, visa, insurance and personal expenses are not included.