What happens between your first message from Australia and a written plan — step by step, before any travel is arranged.
Step 1: You send your details
Send clear photographs and your medical history, including current medication, allergies and any previous surgery. Photographs remain confidential and are not published.
Step 2: Our specialised medical team reviews your case
Your case is reviewed with our specialised medical team. This is where the medical judgement happens — not in a chat with the coordinating team.
Step 3: You learn the position
You are told what can be achieved and what cannot, and whether the procedure is suitable for your case. That is our specialised medical team’s assessment, not a sales step.
Step 4: You receive a written plan
The plan sets out what the programme includes and what it does not, with the expected length of stay, so you can plan leave and travel.
Step 5: Only then do you arrange travel
Flights and dates come after the written plan — not before. This order protects you from committing to travel on an assumption.
Time zones are accounted for
Coordination is scheduled around the time difference between Australia and Türkiye, so you are not waiting through your own night for an answer.
Before you book: How to Verify a Provider Before Booking Abroad — a neutral checklist you can apply to any provider, including us.
How the assessment works at Jelan Clinic
At Jelan Clinic the assessment is doctor-led. You send your photographs and history from Australia, we prepare a complete file, and our specialised medical team reviews it and provides the medical position. You receive a written plan before any travel is arranged, and the coordinating team’s role is to arrange the journey — not to make medical judgements.
See also: How Jelan Clinic Works With Patients Travelling From Australia
Frequently asked questions
Do I need to travel for the first assessment?
No. The assessment begins remotely, and travel is arranged only after the written plan is confirmed.
How are my photographs handled?
They remain confidential, are not published, and are used only to review your case with our specialised medical team.
What if the procedure is not suitable for me?
You will be told that clearly. Saying no is part of proper planning, and no one should proceed without a clear medical position.
Related pages
- Treatment in Istanbul for Patients Travelling from Australia
- Treatment in Istanbul for International Patients
- How to Choose a Clinic: A Decision Guide
- How Much Does Treatment Cost?
Start with a remote assessment. Send your photograph and details, and we will review them with our specialised medical team to clarify whether the procedure is suitable for your case and what the next step is. Request a medical assessment.
This article provides general information about treatment arrangements and coordination only. It does not contain medical advice and does not replace a consultation. A consultation with our specialised medical team is required before any decision, and the final decision rests with our specialised medical team after assessment.
Would you like to know what can be achieved in your case?
Send your name and WhatsApp number — we review your case with our specialised medical team and send a written plan: what can be achieved and what the programme includes. No commitment.
Medical details are determined after assessment by our specialised medical team; the final decision rests with them.
Are you a suitable candidate?
This information is educational only, and every patient is different. Send us your photo and details, and we will review them with the doctor to clarify: whether the procedure is suitable, what can be achieved, and the next step.
Prior medical consultation is required; the final decision rests with the doctor after assessment.